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Now Is Not The Time To Go Dark
It’s time to ramp up your communication. Right now. To everyone. It doesn’t matter if you don’t have answers for all the questions. It doesn’t matter how you do it. What matters is that you’re making...
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Learning a Lesson from Bad Communication
The HBO movie Bad Education with Hugh Jackman and Allison Janney is a great lesson in how to screw up communication in a crisis. If you haven’t seen it yet, the movie is about a school superintendent...
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Managing First Impressions
We are supposedly living in an era of enlightened leadership. After all, we’re bombarded by books giving us insight into how to do it better. Whether it’s Good to Great or the Seven Habits of Highly...
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The Real Cause of Stress at Work
Want to know what’s causing all your stress at work? It’s probably unclear goals. That’s the finding from a recent study done by Comparably.com (a website that provides workplace data). It doesn’t...
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4 Tips to Slow Down Your Speech
Let’s start this with a confession: I’m a fast talker. It goes back to an experience I had in elementary school. I thought I was going to have to recite something with a group of other kids but found...
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Communication troubles in the post-COVID world
Here’s a surprising fact to come out of the pandemic. A lot of employees don’t believe that communication within their workgroups has suffered. In fact, a big chunk of people believe it’s actually...
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What would your headline be?
Before you sit down for your next media interview, take a moment to answer this question: What would your headline be? Headlines are teasers. In just a few words they must capture the reader’s...
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What’s your filler phrase?
I recently heard a presentation from the CEO of a large service organization. It was a great chance for him to tell the story about the great things they’re doing. Unfortunately, I was extremely...
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Turning Your Employees into Warriors in the Battle Against Cyber Crooks
The Nuix Black Report is not the kind of thing you read before you go to bed at night. Its subtitle is “Decoding the Minds of Hackers”. The Black Report is an amazingly comprehensive survey of people...
View ArticleWant to connect? Talk to my dad
Growing up, my father worked two jobs, seven days a week. We lived in Los Angeles and he’d deliver milk in the morning and newspapers in the afternoon. He was up at 3am for the milk route. Home around...
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